Appreciation for American Ultraviolet Customer Service

Dear Andrew,
I hope all is well. I just wanted to say how much I appreciated all your hard work on putting our coating machine toegher. The new machine has worked and providing Stewart with some excellent product.

Talk to you soon.

Thank you,

Grant W. Stewart, CTS
President
Stewart Filmscreen Corp

Hello,
This is Kevin Roof at Hub Labels, Inc. in Hagerstown, MD.  I mentioned to Donna at AUV east on time that I wanted Bill Lauer’s bosses address to send a bit of a comment.  She gave me this.  It has taken me quite a while to get around to it, but here is something that needs said.

I have called this man first thing in the morning, at the end of the day, and I even caught him once as he was making his way out the door on a trip of some sort.  Bill has ALWAYS been the most informative person I have ever had to deal with.  He has ALWAYS been the most polite, friendly, helpful and outgoing tech that I have ever called.  By the end of the conversations with him, I always fully understand the situation and feel very confident in the troubleshooting I am about to attempt.  To make a long story short, I just wanted to say that people are always quick to complain and gripe about others, but it is rare that folks are given the compliments they deserve.  However bad the situation I am in, I always feel better after dealing with him and I think he deserves a pat on the back.
I hope this email went to the correct person in this matter.  Thanks for your time.
Sincerely,
Kevin Roof
Maintenance Tech.